Privacy policy
This policy explains what personal data we collect when you use our store, how we use and protect it, and the choices you have.
Data we collect
- Account data: your name, email address, phone number and password (stored encrypted).
- Order and delivery data: your delivery address, governorate, the products you order and your order history.
- Wishlist and cart: the products you save or add to your cart.
- Usage data: the pages you visit, where your visit came from (for example an ad campaign) and your browser type.
Signing in with Facebook
If you choose "Continue with Facebook", Facebook shares only your name and email address with us so we can create your account or sign you in. We never receive your Facebook password and we never post anything on your behalf.
How we use your data
- To process, deliver and contact you about your orders.
- To manage your account and provide support.
- To send our newsletter and offers if you subscribe. You can unsubscribe at any time from the link in every email.
- To improve the store and measure how our ads perform.
Cookies and browser storage
We store your cart, language and visit source in your browser so the store works properly. We may also use measurement tools such as Meta Pixel and Google Analytics to understand how the store is used and to measure ads; they receive usage data such as the pages you visit and the products you add to your cart.
Payment
Payment is cash on delivery. We do not collect or store any payment card data.
Sharing your data
We do not sell your data. We share only what is needed to deliver your order (name, phone and address) with the courier, with the technical providers that host the store, or when the law requires it.
How long we keep data
We keep your account data while your account is open. When you delete your account, your account data is deleted; past orders and the delivery details recorded on them are kept only as long as accounting and legal obligations require.
Your rights
You can view and edit your data from My account, and ask us to delete it at any time. See the data deletion instructions.
Contact us
For any privacy question, contact us by the email or phone shown at the bottom of every page of the store.
Changes to this policy
We may update this policy from time to time and will publish any change on this page.